Support Page

Support for Conscout Lite

Use this page for App Store support information. Conscout Lite is built for construction teams capturing site tours, reviewing issues, and monitoring project progress.

Website

https://conscout.com/

Best first step

Confirm you are using the right workspace account and that camera, microphone, and photo permissions are enabled.

For project access

Contact the project owner or workspace administrator if you are missing site access or stakeholder invites.

Common help topics

Account

Login and access

Verify that you are signing in with the correct email address.
Ask your project administrator to confirm that your account has access to the project.
If you were invited as a stakeholder, open the invite link again after signing in.

Capture

Camera, video, and media permissions

Enable camera and microphone access in iPhone Settings.
Allow photo library access if you need to save or select media.
Retry capture on a stable network if uploads or processing appear delayed.

Projects

Floor plans, tours, and comments

Make sure the correct project and floor plan are selected before starting capture.
Refresh the project if recent tours, comments, or notifications are missing.
Generate a report again if a PDF export was interrupted.

Coordination

Stakeholders and notifications

Invite stakeholders from the project workspace when possible.
Check notification permissions if project alerts are not arriving on device.
Use the latest invite link when adding new participants to a project.

Support scope

Conscout Lite support typically covers account access, project visibility, floor plan workflows, capture issues, reporting, and general app behavior. Project-specific decisions, site data, and team permissions are usually managed by the organization running the workspace.

Area	What to check first
Sign in	Correct email, network connectivity, and account access granted to the project.
Capture	Camera and microphone permissions, available storage, and active internet connection.
Project data	Selected site, floor plan availability, and whether the project was shared with your account.
Reports	Retry export on a stable connection and ensure the relevant comments or tours are present.